Support
Contact AIPlay support
Anything to do with your account — a deposit that has not arrived, a withdrawal that has not cleared, verification, a bonus — goes to AIPlay support. The channels below are the ones AIPlay publishes, written out so you can check any approach against them.
This is an AIPlay affiliate partner website, separate from the platform. We cannot see your account, your balance or your withdrawal, and nobody here can act on any of them.
Checked
Where to reach AIPlay
Live chat
myaiplay.club
The support desk on AIPlay’s own site, and the channel to use for anything touching your balance. It opens a chat with a person rather than a form, and it is the same desk the app opens.
Open Live chatWhatsApp
+60 11-6317 9243
The WhatsApp number supplied for this operator contact listing. Save it, and treat a message from any other number claiming to be support as somebody you do not know.
Open WhatsAppTelegram
@AiPLAY3344567
The one Telegram account AIPlay publishes. Telegram usernames can be changed and copied, so check the handle character by character against the one here.
Open Telegram
What to have ready
- The mobile number on your AIPlay account, which is how support identifies you — there is no username on this platform.
- A language. The chat greets you in Chinese, English and Malay, and asks you to pick one.
- What it is about: account, deposit, withdrawal, a promotion, a game, or something else.
How to tell a real agent from a fake one
- An unsolicited offer to help with a withdrawal needs verification. Open the known operator support channel yourself before discussing your account.
- Nobody at AIPlay will ever ask for your password or a one-time code. Not to verify you, not to release a payout, not for any reason.
- These are the channels recorded for this website. Confirm any changed number or handle inside the operator interface; do not trust a forwarded contact on its own.
- Do not send money to a stranger who claims it will release a withdrawal. Query any fee through the operator interface before proceeding; our source material does not establish a fee schedule.
What this site can help with
How the platform works, rather than what your account is doing. The questions and answers cover registering, paying in, getting paid out and the game rules, and about this site says where every figure here comes from and who checks it. questions and answers · about this site
18+ only. Gambling can be addictive. Set a deposit limit before you play, and treat any money you stake as spent.